Nuevas funcionalidades en la v.9404 de Service Desk. RGPD “ready”

by Administrator 5. abril 2018 16:51

La nueva actualización de Service Desk gestiona los datos personales del usuario (técnicos y usuarios finales) de acuerdo a la nueva regulación RGPD (GDPR en ingles). En el modulo de solicitudes, se pueden marcar todos los datos que contienen información personal identificable, facilitando de esta forma el trabajo al administrador para identificar que datos con información personal son almacenados y recopilados en SDP. Ademas, cuando un usuario ejerce su derecho de olvido, los administradores pueden anonimizar los usuarios borrados y borrar sus datos de la aplicación.

Otras nuevas funcionalidades:

  • PM Tasks for Service Request – Plan your preventive maintenance tasks well in advance for service requests as well.

    Find the feature in Admin >> Organizational Details >> Preventive Maintenance Tasks.

  • Custom Trigger Enhancements
    • Execute custom trigger actions for requests that contain replies and for approved/rejected requests.
    • Groups defined under other sites are now listed under criteria.
    • Requester name, sites and technician will now be listed under criteria.
    • Create triggers without any criteria.

    Find the feature under Admin >> Custom Trigger >> Execute Actions.

  • Technician Homepage Enhancements – Customize technician’s home page by adding/organizing widgets, and changing the layout and background color.

    Find the feature under Home >> Customize.

  • Export Requests – Select and export requests right from the list view, in various formats.

    Find the feature under Requests >> Actions.

  • Organize Request Catalog – Easily sequence the templates under the request catalog to suit your requirements.

    Find the feature in Admin >> Service Catalog >> Reorder.

  • Scribble Pad – Make simple, hurried notes in a jiffy using the all-new inbuilt scribble pad.

    Find the feature at the top right corner of the header pane.

  • HTML Editor Enhancements – Edit email notification content as HTML and use $ to add variables to the content.

    Find the feature at Admin >> Notification Rules >> Customise template >> Edit HTML.

  • Health Meter – Assess your application’s health metrics in just a glance from the community tab.

    Find the feature under Community >> Health Meter.

  • Unified Notification Rules – Customize and configure notification rules across modules under a single roof.

    Find the feature under Admin >> Organisation Details >> Notification Rules.

  • Admin Search Enhancement – Experience the enhanced admin search functionality with the categorically listed searched items.

    Find the feature in the Admin section.

  • AMS Renewal – Be notified of the subscription expiry and apply for its renewal, right from the application.

    Find the feature under Technician Profile >> Get your new AMS.

Tags:

iso 20000 | servicedesk

Comments are closed

Sobre Meytel

Meses