Service Desk Plus build 9316

by Administrator 3. agosto 2017 11:25

New Features

  • SDF-65167: Request List View Enhancements: Mark request filters as favorite, resize request columns, and view tasks and requests in a single page.
  • SDF-67564: Revamped request history: Option to filter and sort history details of a request using various fields such as status, priority, mode, impact, and level.
  • SDF-42517: Option to automatically close a request when approval is denied – i.e, if the approval status of a request is changed to the “Denied” state. This configuration can be done in Admin >> Request Closing Rules.
  • SDF-65212: Option to merge service requests.
  • SDF-65393: Email reply gets auto merged as conversation based on email header (in-reply-to header). This feature is enabled by default .It can be disabled through the Globalconfig Table in the database. [Parameter=AppendOnRequestReferences].
  • SDF-63883: Live Chat for Users: Allow requesters to have a quick chat with technicians easily.
  • SDF-65278: Advanced analytics integration for ServiceDesk Plus now offers reports and dashboards on change management module. In this update you will get-
    • An overview of upcoming and in-progress changes.
    • Insight into the CAB approval process.
    • Change management dashboard, CAB approval dashboard, business impact analysis and much more.

    Also, Request – MultiSelect additional fields are supported.

  • SDF-28592: Refer settings of one site for configuring another site. Referring site follows the settings of the chosen site. Admin >> Sites >> New/Edit Site.
  • SDF-65039: Option to configure the base delimiter. Admin >> Mail Server settings >> Delimiter.
  • Note: By default, the base delimiter is ## and delimiter for each module is Request-RE, Change-CH, Problem-PB, Project-PJ, Solution-SO, Task-TA, PurchaseOrder-PO, PurchaseRequest-PR, and Contract-CO.
  • SDF-67252 : Scan status with troubleshooting steps will be displayed in details page of SNMP devices too.
  • SDF-51608: Option to list users who are deleted in the active directory. From this list, users can be deleted either manually or automatically.
  • Note: Deleted user data from the remote server cannot be transferred to the central server.

Tags:

servicedesk | iso 20000

Comments are closed

Sobre Meytel

Meses