Service Desk Plus 9220

by Administrator 27. July 2016 09:35

Tags:

servicedesk

Análisis demográfico de los tweets del debate a 4

by Administrator 15. June 2016 12:47

Algunas capturas geolocalizadas de los lugares desde los que se tuiteó mas durante el debate a 4.

Zona de Madrid

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Zona de Barcelona

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Zona de Valencia

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Andalucía

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¿Y en el mundo?

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¿Y en América del Sur?

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Tags:

big data

Virus en falso email de factura de Endesa

by Administrator 31. May 2016 17:28

Buenas tardes,

Están llegando emails con el aspecto de una factura de Endesa.

Este email lleva un enlace que es extremadamente peligroso puesto que descarga un fichero comprimido que contiene el virus cryptolocker.

Este virus, encripta el contenido del equipo siendo imposible o prácticamente imposible recuperar los datos.

Este email es una evolución del email de correos, anterior forma de infectar los equipos con este letal virus.

Aunque los sistemas anti spam de Meytel ya lo están parando, hay otros sistemas anti spam que aún no lo reconocen y proveedores de correo que carecen de filtros anti spam, por lo que recomendamos extremar la precaución con estos emails y como norma general, no pulsar en los enlaces de los emails de remitentes desconocidos o sospechosos.

Es recomendable eliminar todo email con este aspecto.

clip_image002

Un Saludo

Tags:

seguridad

Exchange Reporter build 5152, Abril 2016

by Administrator 17. May 2016 16:26

Hola,

Este es un resumen de las nuevas funcionalidades de los ultimos upgrades

Exchange Reporter Plus now supports 64-bit version of Windows operating systems.

   

Exchange Reporter Plus monitors new parameters such as Organization Health, DAG Replication Health, Database Copy Status, Service Status, Client Access Health, ActiveSync Connectivity, and many more.

   

Data gathering process in Office 365 and archive mailbox is now enhanced.

https://www.manageengine.com/products/exchange-reports/release-notes.html?5150

Tags:

exchange reporter

Cifrado de emails desde la plataforma de correo

by Administrator 25. February 2016 10:07

De forma opcional podemos ofrecerte cifrar los mensajes salientes (AES 256) utilizando el servicio externo de Barracuda Cloud.

¿Cómo funciona el proceso?

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¿Qué debes hacer?

1. Solicitarnos que verifiquemos tu dominio de correo en nuestra plataforma para poder encriptar/cifrar los emails salientes.

2. Descargar el plugin para Outlook desde la página de cuarentena de correo, justo debajo de “crear nueva contraseña”

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3. Enviarnos un logotipo para que cuando el usuario reciba un email con el enlace a la web donde puede visualizar tu email dicho correo lleve tu logotipo embebido en el email.

4. El usuario recibirá un email de este tipo

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5. La primera vez que acceda al Barracuda Message Center tendrá que crear una contraseña.

Tags:

encriptado | cifrado

Acronis Access Advanced

by Administrator 23. February 2016 12:28

Estas son las nuevas funcionalidades y bugs solucionados en la última versión. Meytel ofrece llave en mano esta solución.

http://www.meytel.net/acronis-access-advanced/ 

Acronis Access 7.2.2 (Released: February 2nd, 2016)

ENHANCEMENTS:

  • EMC Documentum is now supported by Acronis Access as a data source. Acronis Access users connect to Documentum using the CMIS protocol. Documentum now appears in the data source type options when configuring a network data source. ASRV-1012
  • Added a new gateway access restriction setting that allows restricting mobile access to Microsoft Intune managed iOS clients. These clients are allowed to connect by default upon upgrade from previous versions of Acronis Access. They can be disallowed within the gateway server 'Access Restrictions' settings.. ASRV-1686
  • Added a new mobile client management policy option that only allows users to create 1-way sync folders. ASRV-1846
  • Added a new mobile client management policy option that configures the sync folder type (1-way or 2-way) that is selected by default in the mobile client during sync folder creation. ASRV-1846
  • Text files are now rendered by the web client previewer as plain text, rather than converting them to PDFs. ASRV-1855
  • The web previewer file render timeout has been increased to 120 seconds to accommodate larger files. ASRV-1868
  • Added web previewer support for .rtf, .ini, .log, .csv, .ico, .jpe and Open Office files (.ods, .odt and .odp). ASRV-1852

BUG FIXES:

  • Improved speed of accessing SharePoint data sources when Microsoft Online login service is not reachable by the Access Server. ASRV-374
  • Improved the speed of loading PDF files within the web client previewer on Internet Explorer 11.
  • Fixed an issue where expired shared file links could be unnecessarily audit logged multiple times. ASRV-1737
  • Fixed an issue where the user who deleted a file or folder might not be specified in shared folder change notifications. This change is in the “User notification” template. Customers who have customized email templates will need to manually added these changes to the customized templates, if desired. ASRV-1964
  • Fixed an issue where Alfresco file modification dates might not match other Access Server modification dates. ASRV-1586
  • Fixed an issue where conflict resolution files could be created erroneously when syncing network node files. ASRV-2141
  • Fixed an issue where the web client previewer would fail to render and display Office files if the Access Server's DNS name was not resolvable by internal DNS. ASRV-1887
  • Fixed an issue refreshing the audit log page in the IE11 browser. ASRV-1624

Tags:

acronis access | colaboración

El roadmap de Service Desk Plus

by Administrator 18. February 2016 18:54

Casi apunto de aparecer en la nueva release:

  • Importación de proyectos de Microsoft Project.
  • Actualizacion de la maquina java y de Tomcat
  • API Rest para el modulo de Soluciones
  • Personalización de la home page de la web de autoservicio.
  • Importación de relaciones de CI de una hoja de cálculo.
  • Opciones de filtrado personalizadas para el módulo de Proyectos.
  • Opción de personalizar y añadir campos adicionales en el log de trabajo

Interesante URL del fabricante donde informa de las nuevas funcionalidades que están a punto de aparecer y las que están en fase de test o de diseño.

https://www.manageengine.com/products/service-desk/help/adminguide/roadmap.html

Anuncio de nuevas releases

https://forums.manageengine.com/servicedesk-plus/announcements

Tags:

servicedesk | iso 20000

Manage Engine Exchange Reporter Plus 5121

by Administrator 9. February 2016 08:19

Nuevo update que incluye:

Mailbox Auto Reply Status Report: Displays the status for automatic Out-Of-Office reply for all mailboxes and shows whether automatic reply is enabled, disabled or scheduled.

Unread Mails Report: Shows the unread email count for each mailbox and displays the top 10 mailboxes with most number of unread emails.

Exchange Monitoring: Consists of various features that perform detailed monitoring of Exchange Server and provide relevant reports.

  • Monitoring Overview: Summarizes the parameters that define functionalities across key Exchange components such as Database Availability Groups (DAGs), Servers Roles such as Client Access Role, Mailbox Role, etc., and Databases.
  • DAG Monitoring Reports: Provides information on Replication Health and Database Copy Status.
  • Server Monitoring Reports:�Monitors the functioning of various roles of the Exchange Server and reports parameters such as Service Health, Mailbox Replication Health, IMAP Connectivity, etc.
Database Monitoring Reports: Provides details on Exchange Search Health and MAPI Connectivity.

Tags:

exchange reporter

Exchange Reporter Plus, lo último

by Administrator 29. January 2016 13:12

Lo ultimo, versión 5120, Enero 2016 –hay un error de fecha en su pagina-

https://www.manageengine.com/products/exchange-reports/release-notes.html

New Features:

  • Mailbox Auto Reply Status Report - Displays the automatic Out-Of-Office reply status for all mailboxes. Shows whether automatic reply is enabled, disabled or scheduled.
  • Unread Mails Report - Shows the number of unread email for mailboxes.

Enhancements:

  • Mailbox Size report has included the following new column 'Storage Limit Status'.

Tags:

exchange reporter

Lo último de Service Desk Plus

by Administrator 29. January 2016 13:08

20 enero 2016

versión 9121

todos los parches que han aparecido en

https://www.manageengine.com/products/service-desk/readme-9.1.html

Nuevas características del producto incluídas –además de parches-:

New Features in 9115 (Released on: 05 Nov, 2015)
  • SDF-56931 : Option to configure change roles in change template.
  • SDF-60858 : Enhancement in Request List View where the "due by" time and "due in" time can be viewed by enabling the SLA Column. Option to view the template type (service/incident) under "Template type" column.
  • SDF-39294 : keyboard shortcuts for various operations under request module
New Features in 9113 (Released on: 20 Oct, 2015)
  • SDF-61083 : Adding conditional approvers for a request, through custom triggers.
  • SDF-61086 : Announcement integration between ServiceDesk Plus and DesktopCentral. Option to notify active announcements added / updated in ServiceDesk Plus to user through DesktopCentral agent.
  • SDF-61106 : Enhancement in 'Admin' user interface for easy access to various configurations along with 'Search' option.
  • SDF-60984 : 'Login Page Customization' enhancement -After applying this hotfix it requires just one time customization and later on the changes will remain permanently. Refer the help document for more details. Users who have already customised their login page can make use of this hotfix and customize it permanently.
  • SDF-60083 : 'Custom Trigger', a plugin to execute custom script/class is provided for Change Module.
  • SDF-58836 : Option to associate multiple assets to a request.
  • SDF-49693 : Tracking manual changes in CI History.
  • SDF-60143 : Addition of Product Overview Portal that provides an overview of various modules and their key features in one place through videos
  • SDF-57024 : Ability to search user / department / site in assign owner section of assets
New Features in 9108 (Released on: 14 Sep, 2015)
  • SDF-35346 : Requesters will be notified when 'ticket owners' reply by email.
  • SDF-58676 : 'Task Filter' has been added for tasks under Request, Problem, Change, Project and Milestones.
  • SDF-58750 : 'Service Level Agreements' configuration feature, is provided for 'Change' module.
Features in 9107 (Released on: 03 Sep, 2015)
  • SDF-59913 : Additional Fields can be configured as 'common' for both incident and service requests.
Features in 9106 (Released on: 31 Aug, 2015)
  • SDF-60445 : Enhancements on Field & Form Rules feature.
    • Support for date type fields are added.
    • Support for Service Catalog Resources are added.
    • Template tasks can be set or unset using Custom Scripts,based on criteria.
    • Script Editor is enhanced to support auto-completion and display errors and warnings. Use CTRL+SPACE key for auto-completion.
  • SDF-59769 : Enhancements on Mail Fetching option, a mechanism to fetch outstanding mails in mail box at that instance of mail fetching, instead of fetching 20 mails per minute. Once all the mails at that instance get fetched, next schedule will be enabled.
  • SDF-58430, SDF-60422 : Zoho Reports Integration Enhancements:
    • Zoho Reports Integration is now named as 'Advanced Analytics' in SDP.
    • Sub Category field will also be populated into Zoho Reports.
    • Added '12 Hours' and '24 Hours' options in "Periodic Data Synchronization". Default value is changed from 10 hours to 12 hours.
    • Displaying the number of times 'Instant Sync' is invoked.
    • Pushing the SDP-Zoho Reports integration error into reports.zoho.com's (Integration Error DB).

Tags:

servicedesk | iso 20000

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